We take great pride in the craftsmanship of our products and stand by every product we make.
Your SUP Sports® board should arrive in a condition ready for use. We spend lots of time and effort to design, develop, and build high quality products…and, we go to great lengths to guarantee that they get to you in the best shape possible…you will witness first hand the due diligence and time we spend preparing your board for shipment…our shipping department is second to none.
We offer the following limited warranty against any defect in workmanship or materials. Please contact our customer service department if you aren’t sure whether or not your item is covered by our warranty.
All SUP Sports® branded SUP boards are covered under an industry standard limited 90-day warranty. In the case that a warranty is needed for any SUP Sports® product, it will be executed through your official SUP Sports® dealer where original purchase was made. This warranty applies only to the original purchaser and may not be transferred. If product is considered under warranty, SUP Sports may also elect to cover the repair and shipping costs associated with the repair and/or replacement on a case by case basis. SUP boards by built by other manufacturers will be covered under that manufacturer’s specific warranty policy. All warranty claims should be submitted DIRECTLY to the manufacturer, however, in some cases we may be able to facilitate manufacturer warranty claims on behalf of our customers, this is solely at our discretion on a case by case basis.
This policy covers manufacturer’s defects ONLY. Small cosmetic issues do not affect the performance, function, or structural integrity of the board and are not applicable.
We are always striving to build our boards with the optimum strength/weight ratio to assure high performance, while still being affordable. Like with any high performance surfboard, signs of wear and tear are normal. Carbon is stronger for it’s weight compared to other materials…but, has less impact resistance and is more susceptible to UV and heat damage. Board bags are recommended. Board bags should never be zipped up tight with a wet board inside…always leave zipper partially open and keep out of direct sun. Paint damage, osmosis blistering, or other defects can be caused by storage of the board in closed, damp conditions. User inflicted dings are usually easy, and inexpensive, to repair.
EXCLUDED FROM COVERAGE
This limited warranty excludes the following:
Boards that show impact or abuse in, or out of, waves…all surfboards are subject to breakage…especially, in larger than normal surf events…damage due to heat exposure including, but not limited to, direct sun exposure…extended amount of time in a car, storage area, board bag, etc…rack damage…paddle strikes…knee paddling…heel dents…rock impact…damage or defects caused by transport, loading, unloading, dropping, or, off water handling…etc…
Wet boards zipped up tight in board bags…
Previous repairs…this warranty is void if any unauthorized repair, change or modification has been made to any part of the equipment.
Boards with signs of improper care or handling…
Incidental damage…fin impact…etc…
Nobody packs boards better than us. However, in the unlikely event that there is damage, we ask you to carefully follow this protocol. Please carefully inspect all freight upon delivery. Upon receiving the board please write on the Way Bill “Possible Concealed Damage Pending Full Inspection”. Note any holes and/or tears in box(s). Please inspect box and unwrap contents so that you don’t throw away fins and/or accessories. Have the carrier document in writing a detailed description of the damages on box or board before signing anything, return damaged board to driver, and then contact us immediately. If you sign, or the person receiving the product for you, signs for the board and takes the damaged freight from the terminal…or you let the driver leave after delivery to your residence or business, we are not liable to replace it…and, it could jeapordize the damage claim resulting in you having to pay return freight charges in order to get a replacement. WARRANTY PROCEDURE
You must have valid proof of purchase from an authorized SUP Sports® dealer. You must have a valid and visible serial number.
A restocking fee may be charged. After 30 days, at our discretion, items may be returned for exchange only.
The product manufacturer’s warranty will usually warrant against manufacturer defects and/or materials for a specified period of time. Warranty periods and service levels may vary by product. In some cases, the buyer will be required to contact our distributor(s) directly about warranty coverage. Please call our toll free number at: (888) 805-9978 or send email to a customer service rep before returning product(s) after 30 days to determine if you are elgible to receive a RMA number.
No refunds, returns for repair or exchanges will be granted without a RMA number! Do not ship your product(s) back without contacting us.
ALL WARRANTY RETURNS MUST BE APPROVED BY OUR WARRANTY DEPARTMENT BEFORE ANY REPLACEMENTS ARE ISSUED. BOARD REPLACEMENTS MAY TAKE TIME IF STOCK IN THE EXACT ITEM (COLOR/MODEL…ETC) IS DEPLETED.
Retail Store/Warehouse addie:
Standup Paddle Sports, LLC
121 Santa Barbara St.
Santa Barbara,Ca. 93101
Store Number: 805-962-SUPS (7877)
FAX Number: 480-772-4031
StandUp Paddle Sports, LLC and SurfingSports.com, Inc. are corporations doing business worldwide.
Customer Service Issues
(877) 339-7310 toll free
Email Customer Service
Thank you for shopping with SUP Sports®, your online connection to best quality gear at the best prices, anywhere in the world.