Shipping Policy

Shipping Policy

If you’ve been putting off getting a standup paddle board (SUP) because there is no dedicated SUP store near you…or, you don’t feel comfortable buying a SUP from a big box store who piles up boxes of diapers next to them and there is nobody there that has any experience…or, your spider senses start to tingle when that dude selling a no-name SUP for cheap on KraigsList wants to meet you in a dark alley…then, please give us a call…we’ll get a quality SUP package that was designed, tested, and built by us heading out to you in no time…we have been in the SUP board and shipping business longer than anyone in North America…

We ship the fastest, most cost effective way, utilizing the best shippers in the industry…CUSTOMER TESTIMONIALS HERE

SUP shipping

SUP shipping

SUP shipping

Our due diligence minimizes the risk of damage substantially because we order the best grade packaging materials upstream…both, for our production boards and our USA built customs and stock boards…then, we fortify and mummify the board…basically building a custom fit box around the board…it goes inside a box…then, that box goes inside another box…etc…

Oftentimes, our clients will also order the board bags we design and manufacture…which adds an additional minimum 10mm foam to each side…

Our old friend, Benjamin Franklin, said it best…“An ounce of prevention is worth a pound of cure.”…so, we use pounds of prevention…;-)

Every board that we ship is insured…over and above the coverage that the freight company has…plus, we only use the top ground freight companies that have direct routes…clean trucks that aren’t over packed…good safety records…etc…

Anybody who has shipped boards long enough…we’ve been doing it for 20 years…is going to have an issue sooner or later…but, we’ve managed to go years between claims…and, in the small number of cases where there is a claim…they’ve been resolved quickly with satisfaction to both sides…

Small items are shipped via Fedex. Online orders placed between Monday and Friday will normally start processing within one business day of receipt. Online orders placed on Saturday or Sunday will normally start processing on Monday, or the next non-holiday business day. All online orders are acknowledged by e-mail. If an item is out of stock or back-ordered, we will notify you by email or by phone number that you provided.

Whenever possible, we normally start processing within one business day of receipt.

Hawaii, Alaska, Puerto Rico, US Territories…
Shipping charges will be higher. Exact costs, or less, will always be charged.

We currently do NOT ship to international addresses…but, we will help getting a board to your courier…

1. PLEASE write on the Way Bill “Possible Concealed Damage Pending Full

2. NOTE any holes, marks, and/or tears in box(s) BEFORE signing for

We take every precaution to protect the boards with multiple layers of
high quality cardboard and packaging materials…but, writing this on the Way Bill
covers both of us in the unlikely event that there is an issue…not writing the above script
could jeopardize a claim should it be needed, even though we do add extra insurance..

Please take photos of the boxes to note any rips or tears on the outside
of the packaging prior to opening them up. This way, if there is any damage, we can
document it completely.

Thank you and we look forward to hearing that all went well with the
delivery this week!

Please do not hesitate to contact us here at the office, (888)805-9978
toll free, or by email, with any questions that you may have…

More SUP shipping info…

Jason KadlecShipping Policy

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